Privacy Policy

Trueconnect Loan | Effective: 06 May 2026

Trueconnect Loan acts solely as a loan distribution intermediary and facilitator — NOT a bank or NBFC. All data collected is used to facilitate your loan application with regulated Partner Lenders and for lawful operational purposes only.

1. Information We Collect

We collect only information that is necessary, relevant, and proportionate to the purposes described in this Policy — directly from you, from third parties with your consent, or automatically through Platform use.

Identity Information

We collect identity verification information, including your full name, date of birth, gender, mobile number, email address, postal address, photograph, PAN, Aadhaar, Passport, Voter ID, bank account details, and other government-issued identity documents (where applicable), only with your explicit consent. This information is used for identity verification (KYC), background checks, fraud prevention, regulatory compliance, and onboarding you as either a customer or an authorized referral agent.

Financial Information

We collect financial information, including employer details, income details, salary slips, Income Tax Returns (ITR), bank account information, bank statements, existing loan details, credit scores, and GST or business financial data (where applicable), only with your explicit consent. This information is necessary to assess your eligibility, match you with suitable lending partners, facilitate your loan application process with them, and comply with applicable legal and regulatory requirements.

Technical & Device Data

We automatically collect technical and device information, including IP address, device identifiers, browser information, cookies, usage analytics, and approximate geolocation, to operate, secure, improve, and analyze the Platform, prevent fraud, and maintain system security.

Communication Records

We maintain records of communications, including interactions with our representatives or agents, call recordings (where permitted), feedback, grievances, and survey responses, for customer support, quality assurance, dispute resolution, regulatory compliance, and continuous service improvement.

2. Purpose of Collection and Use

2.1 Loan Facilitation

  • Processing your loan application and sharing data with Partner Banks/NBFCs
  • Verifying identity, employment, and financial eligibility
  • Sending status updates, sanction letters, and disbursement notifications

2.2 KYC and Regulatory Compliance

  • KYC verification as mandated by RBI; AML and fraud prevention checks
  • Compliance with PMLA 2002, FEMA, and other applicable statutes
  • Responding to lawful requests from government bodies and regulators

2.3 Credit Bureau and Risk Assessment

  • Fetching credit reports from CIBIL, Experian, Equifax, CRIF High Mark (with consent)
  • Creditworthiness assessment and fraud/negative list screening

2.4 Platform Operations and Communication

  • Maintaining and improving the Platform; resolving technical issues
  • Responding to queries, complaints, and support requests
  • Sending transactional alerts and promotional communications (subject to opt-out)

2.5 Legal and Contractual Obligations

  • Enforcing Terms & Conditions and protecting Trueconnect Loan's legal rights
  • Resolving disputes and maintaining records as required by law

3. Disclosure and Sharing of Information

We do NOT sell, rent, or trade personal information to unauthorized third parties. We share data only for lawful, specified purposes:

  • Partner Banks and NBFCs — for loan evaluation and processing
  • Credit Information Companies — CIBIL, Experian, Equifax, CRIF (with consent)
  • Technology and Service Providers — KYC agencies, cloud providers (bound by confidentiality)
  • Channel Partners and Field Associates — for application assistance (under confidentiality obligations)
  • Government Authorities and Regulators — when required by law or court order
  • Business Transfers — in case of merger/acquisition, subject to equivalent privacy terms

4. Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, and mobile device identifiers to enhance platform functionality, analyze user behavior, and deliver a personalized experience:

  • Essential Tracking (Strictly Necessary): These are required for core platform functioning, secure user login, fraud detection, and session management. They cannot be disabled as the platform cannot function without them.
  • Performance & Analytics Tracking: We use these to collect aggregated, anonymized data regarding how users and agents navigate our website and mobile application. This helps us optimize system speed and fix bugs.
  • Preference & Functionality Tracking: These remember your choices (such as preferred language, location settings, or saved form drafts) to provide a seamless return experience.

You may manage or delete cookies through your browser settings. Disabling cookies may affect certain Platform features.

5. Data Security

  • Data in Transit and Rest: We utilize industry-standard SSL/TLS encryption for all data in transit, alongside robust encryption protocols for data stored at rest.
  • Access Controls: Strict role-based access controls (RBAC) ensure that your financial and identity information is only accessible by authorized personnel and system processes.
  • Audits & Training: We conduct regular security audits and mandate ongoing data privacy and security awareness training for all employees.

6. User Consent

By submitting your information, you provide free, specific, informed, and unambiguous consent to data collection, processing, sharing with Partner Lenders and Credit Information Companies, and use of eKYC / DigiLocker / Account Aggregator frameworks.

Withdrawing Consent: Write to contact@trueconnectloan.in at any time. Note that withdrawal may prevent us from processing your application. It does not affect the lawfulness of processing already completed.

7. Your Rights as a User

Right of Access

Request a copy of your personal data we hold.

Right to Correction

Request correction of inaccurate or incomplete data.

Right to Deletion

Request deletion, subject to legal requirements.

Withdraw Consent

Withdraw consent for specific processing.

Grievance Redressal

Raise a complaint regarding data processing.

Data Security

Your data is protected with physical safeguards.

8. Third-Party Websites

Our Platform may link to external websites operated by Partner Lenders, government portals, or technology providers. Trueconnect Loan does not control, endorse, or take responsibility for their privacy practices or content. Access to third-party platforms is at your own risk.

9. Children's Privacy

Our services are intended for persons who are at least 18 years of age. We do not knowingly collect personal data from minors. If such data is inadvertently collected, we will delete it immediately upon becoming aware. Contact us at contact@trueconnectloan.in if you believe this has occurred.

10. Cross-Border Data Transfers

Trueconnect Loan primarily processes data within India. Where technology vendors operate infrastructure outside India, appropriate contractual and technical safeguards are in place consistent with applicable Indian data protection laws.

11. Changes to This Privacy Policy

Trueconnect Loan may update this Policy at any time. Revised versions are effective upon posting on this page with an updated Effective Date. Continued use of the Platform constitutes acceptance of the revised Policy.

12. Grievance Officer and Contact Information

In accordance with the Information Technology Act, 2000 and IT (Intermediary Guidelines) Rules, 2021, our designated Grievance Officer can be reached at:

Trueconnect Loan
Email: contact@trueconnectloan.in
Acknowledged within 48 hours • Resolved within 30 working days