Grievance Redressal

Last Updated: April 10, 2026

1. Grievance Redressal Policy

At Trueconnect Loan, we are committed to providing the best service to our customers. We understand that there may be instances where you are not satisfied with our services. This policy outlines the mechanism for the redressal of customer grievances.

2. Level 1: Customer Support

If you have any complaint or grievance, you may first reach out to our customer support team through the following channels:

• Email: contact@trueconnectloan.in
• Phone: +91 8754 11 4535

We aim to resolve most queries within 48 to 72 business hours.

3. Level 2: Grievance Redressal Officer

If your grievance is not resolved to your satisfaction at Level 1, or if you do not receive a response within 7 business days, you may escalate the matter to our Grievance Redressal Officer (GRO):

Please quote your application reference number in all your correspondence for faster resolution.

4. Escalation to Ombudsman

If your grievance is not addressed within a period of one month, or if you are still dissatisfied with the response, you may approach the Banking Ombudsman or the NBFC Ombudsman appointed by the Reserve Bank of India (RBI).

5. Feedback and Improvements

We value your feedback as it helps us improve our service standards. Please feel free to share your suggestions with us anytime.